Yes. For commercial accounts — property management, HOAs, restaurants, multi-tenant landlords, and recurring service customers — we offer Net-30 invoicing once an account is set up. You receive itemized invoices, monthly statements, and detailed work orders for every job. We honor purchase order numbers and will work with your AP department directly.

Call (800) 818-2397 and ask for our commercial accounts team to set up Net-30 billing.

Yes — COI documents are standard for our commercial work. We can provide a Certificate of Insurance listing your property as additional insured, meeting the tenant insurance requirements most commercial leases require. COIs are filed with the property management contact before our first visit, and we keep them current.

Send your COI request to cs@teamrooter.com or have your property manager call our office directly.

Yes. Preventive maintenance contracts are particularly valuable for restaurants (grease line hydro jetting), multi-tenant residential (main line cleaning), and retail/commercial properties (drain audits). We’ll schedule visits quarterly, semi-annually, or annually based on your property type and usage. Scheduled service prevents the after-hours emergency call, which protects both your operations and your maintenance budget.

For commercial accounts in our service area, our typical emergency response is same-day, often within 1 to 2 hours of the call depending on time of day and location. We dispatch around the clock — nights, weekends, holidays. Accounts on retainer or with preventive maintenance contracts receive priority dispatch.

For after-hours commercial emergencies call (800) 818-2397 directly.

Yes — routine commercial work is regularly scheduled outside business hours. Restaurants typically schedule us for after-close grease line jetting. Retail centers schedule before-open or after-close visits to avoid customer disruption. Office buildings prefer evening or weekend work. We don’t add after-hours surcharges to scheduled commercial maintenance — only true unscheduled emergencies are billed at emergency rates.

Yes. Property management companies, HOA management firms, and multi-location operators can set up a single account that covers all properties or locations. You get consistent billing, a dedicated point of contact who knows your portfolio, and standardized service across every property. We currently serve property accounts with anywhere from 2 to 50+ properties under one master account.

Our commercial fleet carries professional-grade hydro jetting equipment up to 4,000 PSI capable of clearing 3″ to 6″ commercial lines and main sewer mains. We also carry sewer cameras with HD video documentation, industrial cable machines, leak detection equipment, and trenchless pipe lining and pipe bursting equipment for full sewer replacements.

Yes. Team Rooter is a fully licensed California contractor — license #1028818. We carry general liability insurance, workers’ compensation coverage, and bonding required for commercial work in California. License and insurance documentation is available on request before any project starts.

Yes. For sewer lateral repair, replacement, street work, or any job requiring a permit, we pull the permits in-house. We also coordinate with city inspectors for required inspections and handle the close-out paperwork. Property owners and managers don’t spend weeks chasing the city — we own the timeline from estimate to final sign-off.

Two ways: call (800) 818-2397 and ask for our commercial accounts team, or email cs@teamrooter.com with your property/business name, billing contact, and a list of locations. We’ll send the account setup paperwork, COI request form, and schedule a property walkthrough if needed. Account setup is typically completed within 1 to 2 business days.